A large building with a lot of windows and balconies
A black and white silhouette of a person standing on a white background.

FAQ's/Policies

Deposit Policy:

  • A deposit of the first night room & tax for your stay will be charged at the time of booking the reservation.
  • The balance will be due on the day of arrival.
  • On arrival the hotel will place a $250.00 credit hold on the credit card for incidentals and/or damages or smoking fees.
  • The hotel accepts credit cards (Visa, MasterCard, American Express, Discover), cash, and checks. (Checks must be received no less than 14 days prior to arrival)


Cancellation Policy:

  • 15 days prior to the date of arrival you will receive a full refund minus a processing fee of $25.00.
  • 14-7 days prior to the date of arrival you will forfeit the deposit of the reservation.
  • Less than 6 days prior to the date of arrival you will forfeit the cost of the entire stay.


Reservation Policies & Modifications:

  • Suites are rented to guests 25 years of age and older. Identification is required. Misrepresentation voids reservation and forfeits deposit.
  • We are a family-friendly hotel.
  • Unregistered visitors are not permitted in rooms or to use the facilities. We appreciate your cooperation.
  • Once checked in, there are no modifications or cancellations. You are responsible for your entire stay as outlined on the registration form.
  • Rates, promotions and discounts are subject to change. Enjoy the best rates, exclusive availability, and flexible booking options by reserving directly through our website. Reservations made via third-party sites (Expedia.com, Booking.com, etc.) may limit our ability to accommodate special requests and adjustments, and may result in higher room rates.


Elevator:

There is elevator service onsite.


Inclement Weather Policy:

While certainly a factor beyond our control, inclement weather does not constitute a valid reason for reservation cancellation. Our cancellation policy remains in effect even when reservations are affected by weather-related circumstances.


Smoking Policy:

  • The entire property including lobby, rooms, parking lots, sun decks, walkways and all public areas are 100% smoke free! This includes vaping and electronic cigarettes, etc.
  • If evidence of smoking is found there will be a smoking fee of $250.00.
  • On arrival the hotel will place a $250.00 credit hold on the credit card for incidentals and/or damages or smoking fees.


Check in time is at 4 PM / Check out time is at 11 AM

  • We cannot guarantee your room will be available before that time. 
  • Please refrain from early arrivals unless arrangements are made prior to arrival.
  • We ask that you adhere the check-out policy so that we can clean and prepare for arriving guests.


Housekeeping:

  • Your room will be sanitized and prepared for your arrival.
  • We will be providing modified housekeeping services during your stay. Towel replacement and trash removal will occur daily or on request.


Service Animals & Pets:

  • Service Animals are always welcome.
  • Unfortunately, we do not permit pets or emotional support animals.


Parking:

  • Garage parking is available, with entrance on South Chalfonte Ave. There is parking for one vehicle per reservation for $20.00 per day.
  • You are permitted to park beginning at 4 PM on the day or your arrival and until 11 AM on your departure date.
  • Parking tags will be issued at the front desk and must be displayed on your vehicle during the entire time of your stay. Over-flow parking is available if lot is full. Please inquire at front desk.
  • Oversized vehicle parking must be coordinated with the front desk, please call before your arrival so we can attempt to match your vehicle to a suitable space.


Pool, Sundeck, Beach:

  • Pool towels are available within the pool area, and we ask that towels remain at pool area. Pool towels are not permitted to be used at the beach. Please do not hang towels or swimsuits on balcony railings.
  • No glassware or bottles in the pool area. The pool area will be monitored for compliance.
  • We are unable to provide beach chairs, umbrellas, etc. We recommend that you keep your beach supplies in your vehicle.


ADA Accessibility:

The Soho Suites has incorporated accessibility features throughout the property. While the hotel is not fully ADA accessible, we strive to accommodate all guests and provide a comfortable stay.


General Accessibility Features:

  • The hotel lobby is accessible; however, please note that the entrance doors are not automatic. Guests requiring assistance may call the front desk upon arrival.
  • An elevator is available in the lobby, with an entry width of 31.5 inches and a rear door width of 32 inches. Stairs are also present throughout the property.
  • Guestrooms are located on levels 1–3, and the outdoor pool is on level 1. Some accommodations may require the use of stairs.


Accessible Guestrooms & Features:

We offer several guestrooms that are equipped with ADA features which include:

  • Roll-in showers with hand-held shower fixtures
  • Sinks without lower vanities for wheelchair accessibility
  • Safety grab bars
  • Shower seat


Photos of these rooms are available on our website. If you require assistance selecting a room that meets your needs, please contact us.


Suite Accessibility Considerations:

The hotel has four suites with private sidewalk-facing entrances. These suites require four steps  to reach the doorway landing and do not have an accessible ramp. They are ideal for guests who prefer direct entry without entering the lobby, but may not be suitable for those with mobility challenges. Please review the room descriptions carefully before booking.

We understand that accessibility needs vary, and we are happy to assist in any way possible. For more information or to discuss specific accommodations before booking, please contact us at (640) 888-7400 or reservations@sohosuitesac.com.